Consumer Affairs

​​Maryland’s Public Behavioral Health System (PBHS) prides itself on its consumer-driven, consumer-focused service system.  The Administration’s Office of Consumer Affairs has a leadership role in both policy and program development.  The office coordinates with local peer support chapters, individual consumers, and primary consumer advocacy groups in efforts to improve services, and empower consumers throughout their recovery.  In addition, the office, in conjunction with local Core Service Agencies, can assist consumers with their complaints and/or concerns regarding services received or treatment options.

Ongoing projects within the Office of Consumer Affairs include:

Certified Peer Recovery Specialist (CPRS) Program

Maryland’s Certified Peer Recovery Specialist program, in conjunction with the Maryland Addiction and Behavioral health Professional Certification Board (MABPCB), provides State certification for individuals who provide direct peer-to-peer support services to others who have mental health, substance use, or co-occurring disorders.  Due to their lived experience, CPRS’s can, with specialized training and guidance, draw from their own journey of recovery to inspire hope and provide support to others who are facing similar situations.  

Wellness and Recovery Action Plan (WRAP)

WRAP is a project provided to consumers in partnership with On Our Own of Maryland, a statewide mental health consumer education and advocacy organization.  These trainings are being conducted by the Copeland Center, the national program developer of WRAP.  The training includes the core concepts of recovery, daily maintenance, early warning signs and action plans, breakdown and crisis plans, and post crisis plans that provides training in consumer-operated programs as part of ongoing efforts to increase the wellness and recovery orientation, enhance peer support activities, and utilize best practices within the consumer movement.

Certified Peer Recovery Specialist Annual Summit

This annual conference is a team building approach to the unification of peer support throughout the state of Maryland.  


Consumer Quality Teams

Consumer quality teams perform on site reviews of programs to ensure quality in services, based on the consumer perspective.  The programs reviewed to date indicate that the CQTs are an invaluable asset to their programs.  While, overall, consumers are generally satisfied with the services they are receiving, the site visits have resulted in suggestions for further program improvements.

If you have questions regarding consumer support services, contact: Adelaide Weber, Office of Consumer Affairs at Adelaide.weber@maryland.gov